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Cancel a payment request

Active Member
Willem O Member Since: Sep 18, 2017
1 of 7

Hi all

 

I made a "Submit work / request payment" BUT need to cancel it. 

 

How do I do this?

 

Thanks

 

Wim

Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
2 of 7

Hi Willem, 

Unfortunately, there is no option to cancel a payment request. You may request your client to pause review the submitted milestone and request changes from it so that it pauses the 14-day clock that releases the payment to your account. 

You may also resubmit your updated project result by clicking on the resubmit button.


-Avery
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Active Member
Willem O Member Since: Sep 18, 2017
3 of 7

Awesome thanks Avery Cat Happy  I will go that route. Cheers. Wim.

Active Member
Pankaj K Member Since: Jul 29, 2013
4 of 7

There should be an option regarding this. As this will give us full control over the requests made by us mistakenly. I hope Upwork will do something regarding this option. 

Active Member
Willem O Member Since: Sep 18, 2017
5 of 7

I agree Pankaj K

Active Member
Beez R Member Since: Nov 18, 2019
6 of 7

Hi there,

I need to cancel a payment I made twice by mistake asap please!

Why does the Bonus option allow you to pay per milestone, but then you ALSO get billed for it through Weekly hours billing after a project is completed?

I don't understand what you mean in your message?

Should I pause the contract?

and where do I find this : resubmit your updated project result by clicking on the resubmit button.

Thanks

Beez

Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 7

Hi Beez,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payments. Thank you.


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