Cancel my payment request

[#1]

Hi there, 

Is there anyone who can help me as support is not responsive. I would like to cancel my payment and Needs to change bank details

[#2]

That's not possible as far as I know (there were same questions from time to time).

If money don't get through (closed account, different account holder), it'll return to your Upwork account after 8 days at most.

"We can trace a missing payment for you at no charge. However, you must wait eight full business days after the withdrawal date to initiate the trace."

https://support.upwork.com/hc/en-us/articles/211063828-Troubleshoot-Payment-Issues#:~:text=If%20the%...

[#3]

I was actually puzzled y it did not came through as the same transaction was smooth last week, same time. 

[#4]

Well, if nothing changed in the bank, it could be just an unexplained delay. It happens (sometimes money arrive in a few hours, mostly under 24 hours, and occasionally a few days, at least for me).

[#5]

Hmm.. yep, there's no change at all. It's odd that the receipt from Upwork is not showing the amount in pesos to be transferred, unlike previous ones that it is showing how much in pesos will be credited. Tsk

[#6]

Hi Emmanuel,

Thank you for reaching out. I'm sorry if we weren't able to get back to you sooner. Our team is experiencing a high volume of contacts than usual and we seek your patience and utmost understanding while we address your concern. You should be getting an update through the support tickets that's been created with your concern. Feel free to check here or your email for further assistance. Thank you!

[#7]

Hi Arjay, 

Sorry for the late response. It has been sorted out.. 

Thank you very much!

[#8]

Hi Emmanuel,

Glad to hear that the issue is resolved now. Feel free to message us if you need any other assistance.

Thank you,

Pradeep