Canceled membership and still charged

[lamisonsharice]

I cancelled my membership with upwork. then I was charged another month for a membership I already canceled. How do I get that money back as well as the fees for making my account negative?

[BojanS]

Thank you for reaching out to us, Sharice.

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your request.

[1ad3b03a]

I cancel My membership last month and I still was charge, I want my money back, it has been impossible to get a number to call an put the claim, When I mean cancel is that I don't want to have any relation with Up work, I'm really  angry I feel that I'm a hostage of this company.

[BojanS]

Hi Carlos,

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

We apologize for the inconvenience this caused.