Cancelling Payment Request

[vaemmanuelcc]

Hello. Can I request to cancel the payment request I made on June 11? I still haven't received the receipt for the transaction, so I'm guessing it's still possible. How do I send a request to do so?

A bit of a backstory why I wanted to cancel it. The bank account I'm getting the payment to is currently on hold due to fraudulent transactions. Because of this, I won't be able to make any further transactions. 

Thanks to anyone who can help me with this. ❤

[g_vasilevski]

Hi Emmanuel,

Unfortunately, we are not able to cancel or reverse a withdrawal. Since your account is on hold your funds should be reversed back to your Upwork account as well. However, I would recommend to double check with your bank directly. 

If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

[vaemmanuelcc]

Thanks, Goran!

I'll wait for 8 business days and reach out if I still haven't received the funds. 

Blessings. 🙏🏽:hundred_points: