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Community Member

Cannot Access My Messages

Hi UpWork Community,

I am having issue accessing my messages right now. I have tried from both my app and web. The problem occured as I was talking to a client and hasn't been resolved yet.

I tried following with the help article and cleared my cookie and cache history.

Is there a way to tell if there is a problem with the account in the first place?



Community Member

I'm facing this problem too and helpless to talk with clients
Retired Team Member
Retired Team Member

Hi Stoyan,


Rest assured this is not a problem with your account. We have a known problem with this and our engineering team is working on resolving it as soon as possible.
I`m sorry about the inconvenience this had caused you, thank you.

~ Goran

No inconvenience caused there, Goran. You've been most helpful for the years I've been on UpWork. Thank you! 

I cannot access my messages. Previous messages in the forum tell me that the issue has been going on all night. 

Can we get an update, please, when this issue will be fixed? 

Many thanks

Best regards

Hi All,


Once again, I`m sorry about the inconvenience this had caused you and would like to confirm that the issue is now resolved.
If anyone is still experiencing the same problem let me know, thank you.

~ Goran
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