Cannot Contact with Help & Support Center

[#1]

Hello Upwork Community, I am Hamza. I want to contact Upwork Help & Support center but I don't know why the button is not working. My account is okay and there is nothing wrong with it. Here is my profile link https://www.upwork.com/freelancers/~011dc9888fcc58a74c?viewMode=1 and It's working well. Also, the chatbot is not appearing in my case I am not sure why. Can someone help? 

[#2]

Hi Malik,

Could you please let me know what issues or questions you have and I'll make sure to escalate your concern/issue to the correct department?

Thank you.

[#3]

Hello Aleksandar, Thanks for being so nice. Here is my message to help & support team.  I am offering WordPress and Google AdSense services, but I am not making good progress in this service. So i am thinking to switch my service to SEO. Will it affect my profile or what would be the consequences? I am really worried about that. Can you please help me with this stuff. Thanks. Here is my profile link. https://www.upwork.com/freelancers/~011dc9888fcc58a74c?viewMode=1
Regards,

Hamza. 

[#4]

Hi Malik,

Thanks for following up. You can go ahead and switch your services and skills if you want to. You can also create a specialized profile and offer both WordPress/Google AdSense and SEO services. Feel free to check out this help article to learn more about that.

Thank you.

[#5]

Thanks a lot. But I am not sure why I cannot click on Get help Button, In other words I cannot talk with Upwork help and support. 

[#6]

Hi Malik,

Due to the volume of users on the platform, some support options aren't always available for all users. You can always reach out to us and we'll gladly address any of your concerns or question or have the correct support team assist you accordingly!

Thank you!