Hi Mohamad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update: This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Hi Anna,
I'm sorry to hear that you've had difficulties verifying your ID. However, I can confirm that support tickets have been set up by the team with your concern. Please allow them to review your case and you should be getting an update on this page once done. A gentle reminder, please avoid creating several tickets for the same concern so that the team could assist you more efficiently. Thank you!
Hi Philemon,
Most likely you won't be asked to verify your identity until your first contract starts.
Hi Franklin,
I'm sorry for the inconvenience. I shared your report with our team. Kindly allow us 24 hours to resolve the hold on your account seeing as your account is already verified. Thank you for your patience.
~ AJ
Hi Asiful,
Yes you can start the process again at any time and complete the first step as well. Once the review is completed, our team will reach out to you with the results. Thank you.
I have the same issue. They say they are reviewing it 1 business day. But I am not sure.
Hi Bang,
I would like to confirm that this is by design. Please allow up to 1 business day for the review to be completed. Thank you.
Hi Yetkin,
I checked your account and I can see that you've resubmitted your ID. Please allow up to one business day for the review to be completed. Thank you.
Hi Tray,
If your name variation is not acceptable, please try editing your Upwork profile name to match your legal name.
Thank you.
Hi Gokce,
I can see you were able to reply to your support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Hi Vajas,
I checked with the team and you should have your Identity Verified Badge now!
Hi Lucinna,
Could you please share more information about the issue you're experiencing so that we can assist you accordingly?
Thank you!
Hi Abad,
Thank you for your message. It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Thank you,
Pradeep
Hi Ivan,
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Hi Ivan,
Thank you for your message. I understand your point. As confirmed by Luiggi, verification cannot be requested, but is slowly being rolled out to users of Upwork. You will be notified through an email, or through a notification in your account if the team finds the need to verify your account.
Thank you
Pradeep
