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Kareesha's avatar
Kareesha H Community Member

Cannot add Bank Account

When I try to add my bank account in the "Get Paid" section, it just shows the loading circle. I tried other browsers and clearing cache, neither of those has worked. 

 

Please let me know what I need to do. 

Thanks

ACCEPTED SOLUTION
Kareesha's avatar
Kareesha H Community Member

Hey Corissa, 

They had me try again in Incognito mode. That worked for me. 

View solution in original post

11 REPLIES 11
Joanne's avatar
Joanne P Retired Team Member

Hi Kareesha,

 

I've requested the help of our team. One of our agents will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork
Corissa Joy's avatar
Corissa Joy P Community Member

I am having this same issue!

Kareesha's avatar
Kareesha H Community Member

Hey Corissa, 

They had me try again in Incognito mode. That worked for me. 

Erin's avatar
Erin L Community Member

Clearing cache and incognito mode did not work for me. I am also having this issue. 

Bojan's avatar
Bojan S Community Manager

Hi Erin,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Pradeep's avatar
Pradeep H Retired Team Member

Hello Corissa,

 

I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you.

Pradeep H.

Jack's avatar
Jack M Community Member

I'm having the same issue. I've tried different browswers with and without ingonito mode. Help, please.

Andrea's avatar
Andrea G Community Manager

Hi Jack,

 

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Jack's avatar
Jack M Community Member

Thanks.

Rizwan's avatar
Rizwan M Community Member

Hello Community!
I too have the same issue, I tried doing it on the incognito mode but that still didn't work for me. It is loading and loading for a long time and then does nothing.
Need help!

Thank you.

Andrea's avatar
Andrea G Community Manager

Hi Rizwan,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea