Sep 30, 2022 07:15:18 AM Edited Sep 30, 2022 07:16:44 AM by Mina N
Hello,
today I deleted the mobile app (iPhone) by mistake and reinstalled it, but cannot login
I can login on my browser with no issues, however when I try to login on the app with the same email and password it gives me a message saying "it looks like you are having trouble logging in"
I have enabled verification via mobile app and it was working fine, but got this message when the app was reinstalled. And since app verification is enabled, I cannot access all services since they ask for verification
when I click "proceed" on the same screen, it asks me to answer several questions, some of which I cannot answer (ex: it asks me to enter my credit card number but I never connected my credit card to my account) so I can't proceed
please help
Sep 30, 2022 07:34:57 AM by Mina N
after a few tries i was able to login on the app successfully so I think the issue is resolved