Cannot open attachment

[355445c1]

For your security, we're scanning the file you requested to ensure it isn't hiding a virus or malware.

This should just take a few seconds.

Please try downloading it again in a minute.

Getting this error message? Not sure what's going on. Any ideas?

[aocumen]

Hi Dipesh, 

This is a security feature to ensure that the files you download are safe. Are you able to download the file? 

[iamchunchunchun]

I also have the same problem, and I had to ask the client to send me the documents through e-mail. 

[jmeyn]

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@Hiu Chun L wrote:

I also have the same problem, and I had to ask the client to send me the documents through e-mail. 

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 Just be careful. Especially if a client sends files in one of the ancient file formats, .doc, .xls etc. They are infamous for containing trojans. Many companies and public authorities in Germany meanwhile block these old formats. They are outdated since 2007, when they were replaced by .docx, .xlsx etc. but still used by some. If I have to download these outdated file formats I always run them through https://www.virustotal.com/#/home/upload although I have a virus scanner installed. Better safe then sorry.

[iamchunchunchun]

Thank you so much for your advice!