Cannot open messages

[astepanov83]

When I open messages, I only see a spinning icon and a silly "Did you know?". Tried from multiple IPs and seems it does not depend on a country.

Somebody else seeing the same?

[milan-impsbl]

Same here for the past 2 days, but only in Firefox.

In Chrome and Edge they open normally.

[g_vasilevski]

Hi Aleksandr and Milan,

Thank you for reporting this. Our team will investigate it further and reach out directly via ticket to assist you both further. 

[astepanov83]

Edge worked!

Chrome still not working. Looks like Upwork messed up with cookies or whatever is inside of browsers.

[astepanov83 · Accepted solution]

I found out that a Chrome plugin "uBlock Origin" caused the issue. Looks like they are updating automatically and some of recent updates were broken.

[milan-impsbl]

I disabled uBlock on Firefox (didn't had it installed on Chrome/Edge), and messages work now, thanks!

[g_vasilevski]

Hi Aleksandr and Milan,

Thank you for reporting this, I have already shared the information with our engineers.

[pulga]

i disabled my addblock but still not working in chrome

[aocumen]

Hi Akbar, 

Are you unable to access your messages page? Could you please try clearing your cookies to see if the issue persists?

[db5d0e99]

i have this same issue and have no ad blocking plugin.  it has been frustrating for over a year and Upwork tech support has not helped at all.

[db5d0e99]

.. and, yes, i have cleared the cache....

[tinker_bell3]

I'm sorry to hear that you experiencing issues accessing your messages, Louis. I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[db5d0e99]

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