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Cannot receive email for reset security question

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Active Member
Adnan I Member Since: Feb 20, 2019
1 of 12
I request many times for reset security question but I didn't receive any email regarding it
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 12

Hi Adnan,

 

Please follow the instructions listed in our guide Here and fill out the form, our team will assist you further with resetting your security question. Thank you.


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Active Member
Adnan I Member Since: Feb 20, 2019
3 of 12
Thank you Sir, but I have just forgot the security question only the form includes the question of credit card etc which I did not attach right now. so how am I suppose to fill it? I can still log into my account but cannot access my settings and I am still not receiving any email for resetting the security question?
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 12

Hi Adnan,

 

Please fill out the form with as much details as possible and submit it and our team will reach out to you via ticket/email and assist you further with resetting your security question. Thank you.


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Active Member
Adnan I Member Since: Feb 20, 2019
5 of 12
Thank you for considering my problem. The form required all the * fields to
be filled, as I mentioned earlier I didn't added the credit card yet, the
form is not proceeding without these details.
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
BEST ANSWER
6 of 12

Hi Adnan,

 

I see that our team has already replied on your ticket for this concern. Please refer to the instructions provided and feel free to post any follow up questions on the email so that the agent can assist you. Thank you!


-Joanne
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View solution in original post

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Active Member
Adnan I Member Since: Feb 20, 2019
7 of 12
I requested again to reset the security question, but I don't know if the
link is broken or something there is no email I received to reset my
security question I was able to login to my account before and it is same
as for now.
Clicking on "Forgot your Answer" link it says check your inbox for the
email but still there is no email sent
Thank you
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Community Guru
Cray H Member Since: Jul 21, 2018
8 of 12

Hi Adnan,

 

An agent from the Support Team has reached out to you through email. Feel free to reply to that email should you need further help on the process. Thanks!

- Mary
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Active Member
Asad U Member Since: Apr 1, 2020
9 of 12

I have the same problem, i forget my security answer and i don't receive any email when i reset my security question, i checked my Spam/Inbox it's been 5 days i am trying still in vain.

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
10 of 12

Hi Asad,

 

Could you please check your email settings and make sure Upwork messages aren't marked as spam? It looks like that's currently the reason why you're not getting them.

Thanks!

~ Valeria
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