Cannot set up and also cannot update security questions

[angietst]

I cannot seems to effect the security question. See attached . It says - this value should be true or sometimes it says - this valid is not valid . No matter which question I use , I just can’t set up the security question.

[g_vasilevski]

Hi Angie,

Could you try clearing your cache and cookies or logging in via another browser? If you`re still experiencing the same problem after this, let me know here. Thank you.

[sinhasrishti]

I have signed out and also cleared cache. Still no help

[JoanneP]

Hi Srishti,

I'm sorry for the trouble you had. I've shared your concern with our team. One of our team members will reach out and assist you directly via a support ticket. 

[doodlebug]

Yeah me too. It keeps on saying this value should be true. I can't even change my profile settings or tax info. Tried changing it on my phone but still same issue. 

[AleksandarD]

Hi Joanna Fatima,

One of our team members will reach out to you directly via email to assist you further.

Thank you.

[doodlebug]

Thank you very much. 

Arnold reached out to me yesterday. I tried following the intructions he gave. It still doesn't work 

See attached picture below:

Still doesn't work. Please help 

[JoanneP]

Hi Joanna Fatima,

I have followed up with the team about your concern with the security question. One of our agents will update your ticket to assist you directly. 

[magicscofield]

I have the same issue and can not reset my security questions after many times attempts. Please help. Thanks.

[LuiggiR]

Hi Nathan,

I'm sorry to hear you've had trouble resetting your security questions. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[axid211]

 Hello! 

I am also facing the same issue. Kindly, please direct one of your agent to reach out to me. Much thanks!

[AleksandarD]

Hi Ahmed,

One of our team members already reached out to you directly via email to assist you further with your account.

Thank you.

[6dfdf5b8]

I am also having this issue. Please have one of your team members reach out to me. I have already tried clearing cache, clearing cookies, multiple browsers, mobile app, web page. Same issue. 

[ArjayM]

Hi Anthony,

Thank you for reaching out. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.