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sun-zhen
Community Member

Cannot submit ID card

I entered my name, birthday and the image for front side of ID card.

When I submit information, it shows "This should only take a minute.

 

But I can't get result after waiting about 15mins.

How can I solve it?

Thank you.

 

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ACCEPTED SOLUTION
AleksandarD
Community Manager
Community Manager

Hi Zhen,

 

I checked but couldn't replicate the issue you are experiencing. Could you please try to clear your cache and cookies or using a different browser? If the problem persists after trying that, please let us know so that we can assist you further.


Thank you.

~ Aleksandar
Upwork

View solution in original post

2 REPLIES 2
AleksandarD
Community Manager
Community Manager

Hi Zhen,

 

I checked but couldn't replicate the issue you are experiencing. Could you please try to clear your cache and cookies or using a different browser? If the problem persists after trying that, please let us know so that we can assist you further.


Thank you.

~ Aleksandar
Upwork

Thank you Mr. Aleksandar.

I cleared cache twice, and I could submit.

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