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Community Member

Cannot upload Profile Picture to complete account

Hello, I've made sure the picture fits the size and format requierements but it still won't let me upload the picture. I've also tried 2 different browsers and erased cookies and caché on both. Could you please help me out? Thank you.

Community Member

Hi Lucia,


Could you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px and no more than 4000 x 4000px? Also, make sure that it's a clear photo of yourself, not a long shot, that your face is visible, and that the following requirements are met:
  • You are not wearing sunglasses in the photo
  • It is not a logo or clip-art
  • It is not a group photo
  • The picture was not digitally-altered
  • The maximum size is 5 MB
Let us know if you're still having difficulties and we'll look further into that for you. Looking forward to your confirmation. Thank you!
~ Arjay
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