Dec 17, 2021 05:28:26 PM by Jameson W
Whenever I try to upload a photo in my portfolio the image gets to 100% uploaded but then does nothing, no matter how much time I wait. I've tried on mobile, Edge, Firefox, and Chrome and all four give me the same result. Please help.
Dec 17, 2021 07:03:01 PM by Pradeep H
Thank you for your message. I am sorry to hear about the issue while uploading a portfolio image. Could you please try again after clearing Cookies and Cache on your browser? Feel free to message us if problems persist.
Dec 18, 2021 06:33:47 AM by Jameson W
I cleared my cache and cookies and the problem still persisits.
Dec 18, 2021 07:07:46 AM by Nikola S
Thank you for following up and letting us know. Could you please send us a screenshot of the issue you are experiencing from your end so that we can assist you further?
Dec 18, 2021 07:37:34 AM by Jameson W
I was able to get it to work. I had to take a snippet of the image I was trying to upload. I checked and my image size (4.1 MB) was well below the limit of image size limit for the portfolio (up to 10MB each). The cropped image size is now 80 KB and is able to upload.
Dec 18, 2021 08:39:00 AM by Nikola S
Thank you for following up and sharing the solution. I am glad that the issue is resolved. Feel free to let us know if you need any further assistance.
Jan 7, 2022 05:24:51 AM Edited Jan 7, 2022 05:26:16 AM by Mohammad S
I'm facing the same problem, followed all guidelines (format PNG, size 4mb) but still the image just loads up to 100% but never goes through to a preview and later gets removed if I refresh.
Jan 7, 2022 06:26:52 AM by Andrea G
Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
Jan 7, 2022 06:31:31 AM by Jameson W
clearing the cache doesn't work... not sure why they didn't capture my response. Here is what worked for me: I was able to get it to work. I had to take a snippet of the image I was trying to upload. I checked and my image size (4.1 MB) was well below the limit of image size limit for the portfolio (up to 10MB each). The cropped image size is now 80 KB and is able to upload
Jan 8, 2022 01:02:48 AM by Mohammad S
Yeah clearing cache doesnt work, thank you Jameson for providing a solution, unfortunately, anything over 1.5 MB isn't being uploaded, I have to upload several images and kind of break them down.
Jan 10, 2022 03:17:06 AM by Renova R
I'm having the same problem. The image size is 1.99 MB, the dimensions are 1440 x 5065. I suspect this problem occurs because the image dimensions are too large.
Jan 10, 2022 03:33:46 AM by Goran V
Could you try to upload your portfolio image via another browser? Thank you.
Jan 10, 2022 03:44:17 AM Edited Jan 10, 2022 03:45:52 AM by Renova R
I have tried it on Chrome and Firefox still having the same problem. If I reduce the height it works.
Jan 10, 2022 03:56:40 AM by Goran V
Please keep in mind that portfolio image size cannot exceed 4000 px by 4000 px. This is the reason why you can't upload your image. You will need to decrease your height so that you can upload your portfolio item. Thank you.
Jan 19, 2022 12:59:06 AM by Libby C
I have same issue - it showed 100% completed upload images but still grey out "Go to preview".
I've cleaned browser cache and cookies but doesn't work. also tried Chrome and Firefox they are the same result as well - cannot preview or submit
Jan 19, 2022 01:01:11 AM by Goran V
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your portfolio item/s Thank you.