Jun 27, 2019 02:51:38 AM by Oleksiy G
I need to upload the profile picture for more than a day now, but server doesn't permit me to do so. Tried with different files (JPG, PNG, 16–50 Kb). The problem happens when picture is sent to the https://www.upwork.com/freelancers/api/v2/profile/me/portrait
The response sent by server is not informative and looks like this: {"error":{"code":500,"message":"We can't complete your request now. Please try again later."},"traceId":"4ed67cb09bb53dd6-PRG"}. Also, attaching screenshot.
Please help, I cannot proceed to proper profile creation & verifiication without it. The picture is required field, unfortunately.
Thanks!
Jun 27, 2019 03:05:00 AM by Goran V
Hi Oleksiy,
Did you try clearing your cache and cookies or logging in with another browser? If yes, please update your ticket with number 25896628 where our team has already reached out to you and they will assist you further.
You can access your tickets on this Link, thank you.
Jun 27, 2019 03:06:19 AM by Oleksiy G
Goran, I did try all the combinations of clearing cookies and using different browsers (Chrome & FF). Nothing really helped.
Jun 27, 2019 03:08:20 AM by Goran V
Thank you for the confirmation Oleksiy,
I`ve already escalated your concern to our team, you can also update your ticket with more details at any time. One of our team members will assist you further, thank you.
Mar 15, 2020 07:32:43 PM by Jive I
Mar 15, 2020 09:48:16 PM by Avery O
Hi Jive,
Does the issue persist when you try to upload the image through a web browser on your desktop or laptop computer?
Mar 16, 2020 09:28:18 AM by Bojan S
Hi Jive,
Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Thank you!
User | Count |
---|---|
446 | |
321 | |
312 | |
237 | |
175 |