Thanks for reaching out to us. Could you please send me more information about your question or request? I'll be more than happy to assist you.
The problem is that Richard now has 2 accounts (which is not allowed, of course)
He closed one, and when he created a second one, expected his data from the first one to be on the second one. That's not how it works.
The original account has to be reactivated, so he can access his data, and the new account closed.