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Cant contact support even though i have paid membership

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Active Member
Richard M Member Since: Apr 2, 2020
1 of 35

Cant contact support even though i have paid membership

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 35

Hi Richard,

 

Thanks for reaching out to us. Could you please send me more information about your question or request? I'll be more than happy to assist you. 

 

Thank you.

~ Aleksandar
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Active Member
Richard M Member Since: Apr 2, 2020
3 of 35

 

Hi,
 
I have  paid Plus mebership and cant get through to support, can i get confirmation that you have recieved this email.
 
 
I had this chat with Support,(As you can see from messages below) They said that if i close my account, if i want to then come back my work history with reviews will still be there.
 
I tested it out Closed and reopened my account
 
Old 
**Edited for Community Guidelines**
 
New
**Edited for Community Guidelines**
 
 
And now all the work history and reviews are gone
 
**Edited for Community Guidelines**
 
Can u please help
Richard

**Edited for Community Guidelines**
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 35

Hi Richard,

 

Thanks for following up on this! I already followed up with the team handling your case and you can expect an update on your open ticket very soon. 

 

Thank you.

~ Aleksandar
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Active Member
Richard M Member Since: Apr 2, 2020
5 of 35

Thanks i clicked on the open ticket link in your message and was not authorised to view it

 

thanks

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Active Member
Richard M Member Since: Apr 2, 2020
6 of 35

Plus i will need income statements for my tax returns

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 35

Hi Richard, 

 

You should be able to access your ticket here, or through your email's inbox. 

 

As for reporting your income, you may read this help article for more information on how you can download your transaction history and earnings by client report for your tax returns. 


-Avery
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Community Guru
Petra R Member Since: Aug 3, 2011
8 of 35

The problem is that Richard now has 2 accounts (which is not allowed, of course)

 

He closed one, and when he created a second one, expected his data  from the first one to be on the second one. That's not how it works.

 

The original account has to be reactivated, so he can access his data, and the new account closed. 

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Active Member
Richard M Member Since: Apr 2, 2020
9 of 35

That would lovely can someone please help me do that

 

Thanks

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Active Member
Richard M Member Since: Apr 2, 2020
10 of 35

Both accounts have same email and password Smiley Happy I was told by help desk this would not happen

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