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Cant contact support even though i have paid membership

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
11 of 35

Hi Richard, 

Please close this new account where you are posting from so that I can reinstate your old account. 

~ Avery
Upwork
richardquant
Active Member
Richard M Member Since: Apr 2, 2020
12 of 35

Doing that now

quantprogrammer1
Active Member
Richard M Member Since: Apr 3, 2020
13 of 35

Hi

 

I closed the account down and weighted all day this account was not reopened

**Edited for Community Guidelines**

 

I reopened another account to chase

 

Do you know, What user name will i need? how long will it take?

 

Once i close this account i cant chase 

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
14 of 35

Hi Richard,

 

I also checked on this situation and see that our support team has been communicating with you directly and are now waiting for your response. Please, reply to their last message from yesterday and they'll assist you further. 

 

~ Valeria
Upwork
quantprogrammer1
Active Member
Richard M Member Since: Apr 3, 2020
15 of 35

Hi,

I need assistance in reactivating my old account. I'd be happy to delete this current account I have as long as I'd be able to reactivate my old one.

Thank you.

quantprogrammer1
Active Member
Richard M Member Since: Apr 3, 2020
16 of 35

were do i see there messages

quantprogrammer1
Active Member
Richard M Member Since: Apr 3, 2020
17 of 35

were did they message me, i did not see there messages i have no way of contacting support

quantprogrammer1
Active Member
Richard M Member Since: Apr 3, 2020
18 of 35

Hi

 

I need to contact support, my profile is approved why cant i contact support. I find the community confusing. For the Answer to my last query i was told to contact support but i cant, i normally do it through the chat bot. i type chat, and it send me to support

 

Richard

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
19 of 35

Richard M wrote:

Hi

 

I need to contact support, my profile is approved why cant i contact support.


The profile you are posting from should never have been approved because it is a triplicate. Your original profile, which should have been re-opened by now, is the only profile you are allowed to use and the only profile that includes your history and the only one you can contact support from. With the influx of thousands of new profiles every day it would not be practical to let them all contact support. There are not enough support people in the world for that.

Chat is only available to top rated freelancers, not to everyone.

quantprogrammer1
Active Member
Richard M Member Since: Apr 3, 2020
20 of 35

The original account has not been opened

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