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Cant contact support even though i have paid membership

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
21 of 35

Hi Richard,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.


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quantprogrammer1
Active Member
Richard M Member Since: Apr 3, 2020
22 of 35

o what do i do, Do i close this account and wait for the original account to open. Becuase i was unable to log into the old account, or even raise a message in communit

quantprogrammer1
Active Member
Richard M Member Since: Apr 3, 2020
23 of 35

What is Ticket

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
24 of 35

Hi Richard,

 

When a ticket is created you will receive an email notification as well, you can access your tickets on this Link. You will be able to provide additional information and share the details about your original account directly there. Our team will assist you further on your ticket, thank you.


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quantprogrammer1
Active Member
Richard M Member Since: Apr 3, 2020
25 of 35

Hi never got a ticket or email

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
26 of 35

Hi Richard,

Our team has already reached out to you directly. Please click Here to access your ticket, thank you.


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quantprogrammer1
Active Member
Richard M Member Since: Apr 3, 2020
27 of 35

They reached out about a chatbot mot reactivating the account

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
28 of 35

Richard M wrote:

They reached out about a chatbot mot reactivating the account


It doesn't matter. Respond to the ticket, tell them to please reactivate the original closed account and close the duplicates.

quantprogrammer1
Active Member
Richard M Member Since: Apr 3, 2020
29 of 35

Ok Will do, I will give them 2 days, then if they dont will post a message here again thanks for your help

quantprogrammer1
Active Member
Richard M Member Since: Apr 3, 2020
30 of 35

I have earned 60k usd through upwork so Far. I am trying to earn more.

 

I am come from a Finance backgrond, I read some articles from Upwork thier aiming to get more High Value Clients, to assist this levels of service were improving.

 

I have waited over 5 hours for a responce to a ticket, (28235510)

 

What are Upworks agreed responce times?

 

Thanks guys

Richard

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