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Community Member

Cant upload image in portfolio


On the third day, I can not upload photos

what I need to do?


The problem is

1) I tried to upload the photo to my portfolio

2) then about few minutes uploading process

3) then error name "Sorry, something went wrong. We were unable to save the image."

here are the error images. one is greater than 10 MBs and the other is under 10 mbs.

Community Manager
Community Manager

Hi Usamah,


Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists. Thank you.

~ Bojan
Community Member

Hi Bojan,


I have similar issue and I cant Publish my portfolio. I have tried clearing my cache and cookies, also tried another browser. Also the portfolio image size is as instructed by Upwork. I have attached the ss here. Can you figure out what the issue is?


Found the Solution: Apparently, we cannot use the skills that have not been added to Upwork Profile in a portfolio. 🙂

Community Member

Hi there,


I have the same issue here. I try to create my freelancer account and at last step cannot upload my picture. I cleared cache and cookies, tried Safari and Firefox, tried different images as recommended without success. I attached my test picture. I appreciate your help.



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