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» Forums » Freelancers » Cant use Live Chat , Why ?
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Ahmed's avatar
Ahmed H Community Member

Cant use Live Chat , Why ?

why cant i use Live chat ? although im a top rated, anytime i try to use ut regardless of day and time , i end up getting only option to create a ticket, why is that ?

2 REPLIES 2
Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ahmed,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Ahmed's avatar
Ahmed H Community Member

Hello, thanks for your reply but it is completely different than the topic in my post , im saying that why every single time i  try to reach live chat all over a month isnt available ?