Card number instead of account number

[rosas1623]

I didnt realize that I have entered my ATM card number instead of my account number when I added a new payment channel. And upwork accepted it.

Last Feb 24, I requested for withdrawal using that payment channel and until now I still havent received my payment. What will happen to my money? Will I still get my money back?

[petra_r · Accepted solution]

---

Rose Angelie P wrote:

Last Feb 24, I requested for withdrawal using that payment channel and until now I still havent received my payment. What will happen to my money? Will I still get my money back?

---

It'll return to your Upwork balance eventually, but it will take at least a week usually, sometimes 2 weeks or longer.

[rosas1623]

1 day after I posted this, I got a notification that transaction was cancelled due to incorrect account number. 🙂 Thank you so much for your help!

[361b7a23]

I have the same issue. Do i need to call my local bank or it be returned automatically to my upwork account? And if so how many days would it reflect on my upwork account? Thank you for your response

[BojanS]

Hi Aldrin Jay,

This withdrawal will return to your account once the transaction fails, which usually take from 7 to 10 days. If after 10-days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you.  Please make sure to have the right information on your payment method moving forward so that you can receive your withdrawn earnings on time.

[361b7a23]

Hi,

Thabk you for your email

Do I need to call my local bank to cancel the transaction?

Please advise

Thank you

[JoanneP]

Hi Aldrin,

You can contact your bank if you want to, but I'd like to confirm what Bojan has shared with you. It will be returned back to your Upwork account. 

[p_patindol]

Hi. Good day.

Have the same issue. I have entered my card number instead of account number on my upwork payment method since upwork already process the payment to that card number instead of account number would that be rejected since i enter the card number not the account number?

[JoanneP]

Hi Princess Ivy,

If the payment method you used is incorrect, the money will be refunded back to your Upwork account which usually takes from 7 to 10 days. 

[n_calapre]

Hi Rose! Did you contact your bank to atleast the money will back within 1 day?

[yohanizer]

I have the same problem 2 days ago i noticed why was it taking too long

[AndreaG]

Hi Yohan,

If you're expecting your funds to come back to your Upwork account, this usually takes about 7 days. If your funds still haven't come back after 8 business days please follow up with us and we'll be happy to assist!

[0bf1f99a]

I entered my card number instead of the account number, will I receive my money?
If yes, then how long will it take to return to my Upwork account?
Will I receive a transaction failed e-mail?

[g_vasilevski]

Hi Mrinmoyee,

Since your account numbers are not correct, the funds should bounce back to your Upwork account. If you haven't received them after 8 business days, feel free to follow up here. Please keep in mind that holidays will delay your withdrawals as well. Thank you.

[9551e1ad]

Hi. I had the same problem. I just like to ask how many days did it take to get your money back? I also used my BDO card number instead of my account number

[AveryO]

Hi Khamille, 

The reversal should be processed within 8 to 10 business days. If your withdrawn earnings haven't been reflected in your Upwork account after ten business days, you can reach out to us here, and our team will assist you further. 

[14a668e5]

Hi,

I have a returned payment and it says the reason is incorrect account number. But i placed the savings account number that is showing on my bank app. So what could be the possible reason? Definitely I made sure it is the exact numbers.

[JoanneP]

Hi Vina Minelli,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[aa1513ac]

Hi

I have entered my card number instead of account number on my upwork payment method since upwork already process the payment to that card number instead of account number would that be rejected since i enter the card number not the account number?

[PradeepH]

Hi Gem,

Thank you for your message. In case of incorrect bank details, your payment would be returned to your Upwork account after 8 business days. Feel free to reach us if you do not see the funds in your bank account or Upwork account after 8 business days.

Thank you,

Pradeep

[kheybellissima]

I am having the same issue.

I entered my card number instead of my account number.

Please help me

[AveryO]

Hi Krizza Lou, 

As noted in Petra's response here, the money will automatically be refunded back to your Upwork account since it's likely that the bank will reject the transaction. If this doesn't happen within eight business days, you can contact the Customer Support Team directly so that you can be assisted further. 

In the meantime, please remove this payment method from your Upwork account, and add the correct bank account information so that you can prevent this issue moving forward. 

[kheybellissima]

Follow up on this please. Thank you

[AveryO]

Hi Krizza,

I’m sorry if my response wasn’t clear. As I previously shared in this reply, the refund will be processed automatically. However, it may take eight business days to be processed.

You withdrew on 7-September, UTC. This means your eighth business day falls on 19-September, UTC. If your refund is not yet processed on 20-September, UTC, please reach out to us here or directly to the Customer Support Team so that they can issue a trace for you.

There is no option to expedite the refund process at this time as these depend on the bank’s timings. 

[f1f9fa8e]

I have the same dilema. I'm new to Upwork and upon setting up the payment method card number was entered and not the account number. I'll wait for the 8-10days period and will reach out if exceeded. Thank you

[AveryO]

We hope it gets refunded soon, Mary. 

Let us know if we can further help you with anything!

[ccc58a6b]

Hi! 

I'm also new here and I entered my debit card number instead. Now I read this, I feel a little at ease. It's hard to make money I really hope it'll will come back to me. Thank you Upwork community. 

[n_calapre]

Hi Rose! Did you contact your bank to atleast the money will back within 1 day?