Sep 4, 2020 08:47:16 AM Edited Sep 4, 2020 10:36:14 AM by Nikola S
Hi When I print the Certificate of earning my Name is not displayed in it ? Can somebody help me please
**Edited for Community Guidelines**
Solved! Go to Solution.
Nov 14, 2020 11:37:28 PM Edited Nov 14, 2020 11:38:07 PM by Eslam E
Hi, may I know how you solved it? because my name appears as ##### ######
Mar 31, 2021 03:22:30 AM by Marco Z
Hello my name too on certificate of earning is ######
Please Help Thanks.
Mar 31, 2021 04:21:25 AM by Aleksandar D
Hi Marco,
I checked with the team and the name is now showing correctly. Let us know if you need further help.
Thank you.
Dec 28, 2020 02:32:42 AM by Aleksandar D
Hi Muhammad,
I'm sorry to hear about that. I checked with the team and the name should be showing correctly now. Please check on that and let us know if you have further questions.
Thank you.
Dec 28, 2020 06:49:16 AM Edited Dec 28, 2020 06:58:00 AM by Aleksandar D
Hi Aleksandar,
Thank you for your support.
My name is shown now. but its spelling is wrong, please confirm that it is Muhammad **Edited for Community Guidelines**, not **Edited for Community Guidelines**
Thank you
Dec 28, 2020 06:57:20 AM by Aleksandar D
Hi Muhammad,
I'm very sorry to hear about the wrong spelling. I followed up with the team and it should be corrected now. Could you please check and let us know?
Thank you.
Dec 28, 2020 07:07:55 AM by Muhammad A
Hi Aleksandar,
Thank you it is correct now but the system is asking me to verify my identity although it is identified before. why?
Dec 28, 2020 07:46:44 AM by Bojan S
Hi Muhammad,
As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause.
Please refer to this ticket for more information regarding the verification process.
Thank you.
Dec 28, 2020 07:05:41 AM by Muhammad A
Hi,
Although my identity is verified the system is asking me again to verify. why?
Dec 28, 2020 07:33:20 AM by Eslam E
Hi, I asked above that my name is not shown and appears ##### ####, and no one responds, Could you fix it to me? Thank you
Dec 28, 2020 07:44:47 AM by Bojan S
Hi Eslam,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Dec 28, 2020 08:08:46 AM by Eslam E
Please, Sir. Help me I need it urgently. it takes about one month now and nothing happens
Apr 1, 2021 02:58:18 AM by Aleksandar D
Hi Bassam,
Your name should be showing correctly on the Certificate of Earnings now. Could you please check and let us know if you still need help with this?
Thank you.
Apr 5, 2021 02:12:25 PM by Bassam E
The name apepars now but my first name is written in the end of the full name,
as in the format: " '2nd Name', '3rd Name', 'Last Name' and then 'First Name'"
Apr 5, 2021 02:47:56 PM by Bojan S
Hi Bassam,
We’ll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Feb 17, 2022 09:42:30 PM by Sonam Choejur T
Hello,
My full name is not shown on the certificate of earnings.
Help.
Feb 17, 2022 11:54:04 PM by Pradeep H
Hi Sonam,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
Feb 17, 2022 10:07:48 PM by Sonam Choejur T
Hello,
My name is incomplete in the certificate of earnings.
Help as its urgent.
Thank you.