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heba24
Community Member

Certificate of earnings isn't loading

Hi 

The link to certificate of earnings isn't showing. I searched the platform and it seems that someone else is facing the same bug issue. It only works if the browser is incognito mode. So, I just wanted to share this. 

4 REPLIES 4
egaruth
Moderator
Moderator

Hi Heba,

 

Thank you for reaching out to us. I checked but I could not replicate the issue you experience. Could you please share a screenshot from your end so that we can look into this and assist you accordingly? 

 

~ Nikola
Upwork
thinkfreelance
Community Member

I have the same problem here. I need the certificate of earnings for my tax return, so this is a major issue.

 

To the moderators and customer service:

 

Please sort the issue asap

 

Thanks

Riccardo

 

thinkfreelance_0-1674398699003.png

 

Hi Riccardo,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
ice_man75
Community Member

I have the same issue. My certificate of earning isn't showing. I'm getting an error that the page is redirecting too many times. Please help.

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