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08fe3339
Member

Change Email Address

Hello, I am new to Upwork and need to change the email I signed up with. I have followed all advice I found (go to Contant Info and change there), but there is no option for me to change it anywhere on my Profile Settings. 

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi Quinn,

 

That's right, you should be able to update your email address by going to Settings > Contact info and clicking on the pencil icon next to "Account." 

Could you please send a screenshot of the issue you're seeing when trying to do this so we could check?

 

Thanks!

~Andrea
Upwork

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13 REPLIES 13
andregutierrez22
Moderator
Moderator

Hi Quinn,

 

That's right, you should be able to update your email address by going to Settings > Contact info and clicking on the pencil icon next to "Account." 

Could you please send a screenshot of the issue you're seeing when trying to do this so we could check?

 

Thanks!

~Andrea
Upwork

Great! It had been sending me to "Passwords and Security" when I clicked Contact Info. I just had to answer a security question and then it allowed me to change my email. Thank you for the help!!

I initially signed in via Google but now wish to change to a direct sign-in.  How do I change my email address - tried the above and haven't yet found an option to change it.  Thanks!

Hi Norman,

 

To disconnect the Google Sign-in feature you'll need to go to Settings > Connected Services instead.

 

~Andrea
Upwork

This still requires me to sign-in through Google (or Apple.) I wish to
eliminate such and sign-in directly. Is this possible, or would I have to
create a new account?

Thanks,
Norman Mahan

Hi Norman,

 

You will need to sign in to your account to access your Settings, yes. If you're having any trouble logging in please let us know so we can help.

 

Please keep in mind that creating multiple accounts is a serious violation of Upwork's Terms of Service.

~Andrea
Upwork

Hi Andrea,

 

I'm having the same issue. When I click change contact info, it is showing me the password and security question pop up. How can I change my email address?

 

Kinr regards,

Muireann

Hi Muireann,

 

It looks like you were able to update your email address just recently. Feel free to reach back to us if you still need any assistance.

 

Thank you!

~ Bojan
Upwork

Hi ... I also want to change my email, so went to "settings," but do not see "Contact Info," nor do I see any other option to change my personal information. Help?

Hi Dawn,

 

Thank you for reaching out to us. Could you please try going to this page? Please let us know if you need further assistance.


~ AJ
Upwork

I think I've found the answer ... I went to the link you sent. It wanted me to verify the answer to the security question I set up when I opened my account. I was never asked a security question. Then, I thought maybe I missed an email verification, so I went back to the email I signed up with and checked my inbox and my junk folder ... nothing.

 

For what it's worth, I tried to sign up with another email to start, but something went awry, so I used the one I'm trying to change now. I think there might be some bugs in the sign-up process.

 

So ... now what?

Hi Dawn,

 

Thank you for responding. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork

Excellent. Thank you for your assistance.