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dagmargregusova
Community Member

Change VAT number

Hello Upwork friends!

My VAT number was approved last week, however, by mistake I have put it without country letters in before. I contacted support a few days ago, but no answer yet. Will it be correct way if I remove the current one by myself and then I add the new one? I need to fix it urgently in order to have the correct VAT number in my invoices as well. Could you advise please?

Many thanks!

7 REPLIES 7
AleksandarD
Community Manager
Community Manager

Hi Dagmar,

 

I already followed up with the team handling your case and you can expect an update on your support ticket very soon.

 

Thank you.

~ Aleksandar
Upwork

Thank you very much Aleksandar for your prompt response!

Hi,

 

I need help with exactly the same thing. I also wrote my VAT number without the country letters and now VAT is incomplete on my invoices. I have no option to request a support ticket or get any other contact from the Upwork. Can you please help me on how to address this issue?

 

Thank you,

Suzana

Hi Suzana,

there is no direct contact for support.
I used button Help&Support on Upwork plattform and staff replied
immediately. They gave me clear instructions step by step and finally we
fixed it. Try it, I believe it will work. Good luck! Dagmar

Hi Dagmar,

 

Thank you for your quick reply.

I tried the Help&Support link in the menu before, but it only takes me to support articles with no option for "active" support. And I can't send a request from there either, I can only view requests.

 

Hi, the same appeared me, when I tried it. But there was also question, if
I found answer in some article. If not, there was a possibility to send my
request. Evtl., try to send your request directly to support@upwork.com.

I have just mailed them. Thank you for answering.

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