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Change VAT number

dagmargregusova
Active Member
Dagmar G Member Since: Dec 22, 2020
1 of 8

Hello Upwork friends!

My VAT number was approved last week, however, by mistake I have put it without country letters in before. I contacted support a few days ago, but no answer yet. Will it be correct way if I remove the current one by myself and then I add the new one? I need to fix it urgently in order to have the correct VAT number in my invoices as well. Could you advise please?

Many thanks!

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 8

Hi Dagmar,

 

I already followed up with the team handling your case and you can expect an update on your support ticket very soon.

 

Thank you.

~ Aleksandar
Upwork
dagmargregusova
Active Member
Dagmar G Member Since: Dec 22, 2020
3 of 8

Thank you very much Aleksandar for your prompt response!

vsuzana
Active Member
Suzana V Member Since: Jun 20, 2021
4 of 8

Hi,

 

I need help with exactly the same thing. I also wrote my VAT number without the country letters and now VAT is incomplete on my invoices. I have no option to request a support ticket or get any other contact from the Upwork. Can you please help me on how to address this issue?

 

Thank you,

Suzana

dagmargregusova
Active Member
Dagmar G Member Since: Dec 22, 2020
5 of 8
Hi Suzana,

there is no direct contact for support.
I used button Help&Support on Upwork plattform and staff replied
immediately. They gave me clear instructions step by step and finally we
fixed it. Try it, I believe it will work. Good luck! Dagmar
vsuzana
Active Member
Suzana V Member Since: Jun 20, 2021
6 of 8

Hi Dagmar,

 

Thank you for your quick reply.

I tried the Help&Support link in the menu before, but it only takes me to support articles with no option for "active" support. And I can't send a request from there either, I can only view requests.

 

dagmargregusova
Active Member
Dagmar G Member Since: Dec 22, 2020
7 of 8
Hi, the same appeared me, when I tried it. But there was also question, if
I found answer in some article. If not, there was a possibility to send my
request. Evtl., try to send your request directly to support@upwork.com.
vsuzana
Active Member
Suzana V Member Since: Jun 20, 2021
8 of 8

I have just mailed them. Thank you for answering.

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