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Change name request rejected

Active Member
Jalila M Member Since: Oct 18, 2019
1 of 7

Hello,

I'm new at Upwork and I've created a profile with my prefered name and not my real one, now that I understand how Upwork works I would like to put my legal name but my request was rejected.

Anyone can help me to solve this issue?

 

Thank you in advance and good weekend to all.

Regards

 

Active Member
SANTHOSH B Member Since: Jul 27, 2017
2 of 7

Please go to contact support and mail them they will change it with in few hours manually, i did yesterday.

Active Member
Jalila M Member Since: Oct 18, 2019
3 of 7

Hello,

 

I don't see where I can email the support team, wherever I search for support I'm redirected to the community.

Can you please give me more details?

Thanks in advance

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 7

Hi Jihan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your name change request. Thank you.


Untitled
Active Member
Jalila M Member Since: Oct 18, 2019
5 of 7

Hi Goran,

Thank you for your response.

Till now I haven't received anything and the problem is still the same, have I missed something?

Thank you in advance for your support.

Regards

Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
6 of 7

Hi Jihan,

 

Our team will resend your ticket shortly and assist you further, you can access your tickets on this Link. Thank you.


Untitled
Active Member
Jalila M Member Since: Oct 18, 2019
7 of 7

Thank you Goran, my issue is finally solved.

Regards

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