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tbrettallen
Community Member

Change name to match beneficiary status question.

I signed up with my middle name, but I need to change it to my first name to match my bank account. It said I need to wait 48 hours for review but then I got an email saying my payment method was declined due to beneficiary mismatch. Is my name change still in review?

Do I need to upload my id, and if so, how?

1 REPLY 1
bstojadinovic
Community Manager
Community Manager

Hi Brett,

 

I checked this for you and your name change request is still under the review. Kindly, allow time for this process to be completed and try re-adding your payment method once your name change request gets approved. 

 

Thank you for your patience.

~ Bojan
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