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Change name to match beneficiary status question.

I signed up with my middle name, but I need to change it to my first name to match my bank account. It said I need to wait 48 hours for review but then I got an email saying my payment method was declined due to beneficiary mismatch. Is my name change still in review?

Do I need to upload my id, and if so, how?

Community Manager
Community Manager

Hi Brett,


I checked this for you and your name change request is still under the review. Kindly, allow time for this process to be completed and try re-adding your payment method once your name change request gets approved. 


Thank you for your patience.

~ Bojan
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