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jhay_
Member

Change of name issue

Hi there.
I am having issues changing from my nick to ny real name. I usually get this message in my mail everytime I try to change my name.
1. We don't allow a last initial in place of a full last name
2. We don't allow a business name as an account holder
3. There's already an ID verification on file for the listed name

Please help me to solve this issue as soon as possible.

Regards,
Jhay
3 REPLIES 3
tlsanders
Member

So, you're saying that your name is Jhay, but your nickname is Adebola, and somehow you verified your identidy as Adebola even though your legal name is Jhay? What documents did you provide for ID verification?

No. My real name is **edited for Community Guidelines**. And I don’t remember doing any form of verification.

aocumen
Community Manager
Community Manager

Hi Adebola, 

 

A member of the team will reach out to you with more information about your account.


~ Avery
Upwork