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Change of name issue

Active Member
Adebola A Member Since: Sep 16, 2018
1 of 4
Hi there.
I am having issues changing from my nick to ny real name. I usually get this message in my mail everytime I try to change my name.
1. We don't allow a last initial in place of a full last name
2. We don't allow a business name as an account holder
3. There's already an ID verification on file for the listed name

Please help me to solve this issue as soon as possible.

Regards,
Jhay
Community Guru
Tiffany S Member Since: Jan 15, 2016
2 of 4

So, you're saying that your name is Jhay, but your nickname is Adebola, and somehow you verified your identidy as Adebola even though your legal name is Jhay? What documents did you provide for ID verification?

Active Member
Adebola A Member Since: Sep 16, 2018
3 of 4

No. My real name is **edited for Community Guidelines**. And I don’t remember doing any form of verification.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Hi Adebola, 

 

A member of the team will reach out to you with more information about your account.


-Avery
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