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Changing Email ID for payments

Hello everyone, hope you're all doing good in these uncertain times. 


I have the following situation:

- I've been using Upwork for more than 10 years and this is my second account. The second account got suspended due to inactivity. 

- I've switched to the first account (the current one) and I've been slowly building it over the years. 

- I want to pull the money to Paypal, but the problem is that the current account's email uses the old email that I can't access anymore.


Here are a few questions:

1) Can I update email ID directly in my current account without losing data/stats/money?

2) Can I use the email ID that was banned from Upwork before as my current Paypal uses it? 



If I create a completely new email and Paypal with the same email and then change the Email ID to point to the new email in Upwork, would that work too?


Thanks in advance. 

Community Manager
Community Manager

Hi Antonio,


Please be reminded that Upwork does not allow users to have multiple accounts. One of our agents will reach out to you directly to further advise you regarding your concern.


Thank you!

~ Bojan

Hi Bojan, thanks for your response. 


I don't have multiple accounts, but my previous account was banned, so I've created a new one. 


Thanks. 🙂

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