Charge connects when my availability badge is turned off?

[485003da]

I turned off my availability badge over a week ago, for two reasons. I am not actively seeking work right now as I have 2 ongoing jobs taking up my available time. But I also felt unsure of its value. 

I logged in this morning to talk to a client and saw this:

Can anyone explain why I have been charged for a feature I am not using?

Thanks in advance

[NikolaS]

Hi Jessamy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you as soon as possible via a support ticket to assist you further. You can access your ticket on this page.

[485003da]

Thank you Nikola 🙂

[e99fac53]

Hello!

I follow this thread cause something similar has happened to me. 
I turned off the availability badge and I had 39. Last week I earned 10 new ones because I accepted an interview, so If I am not wrong I should have 49. This week  I have been discounted 2 connects for something that has been turned off. Also maths does not apply, if I had 49 connects and then 2 awere discounted, how come I have now 42??

Can you help me with this?

PS: I attach a screenshot for you to see. 

[AndreaG]

Hi Carolina,

Someone from our team will reach out to you via support ticket in order to assist you further.