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Chargeback Notification

Active Member
Kir R Member Since: Dec 7, 2019
1 of 7

Hi! I just got a letter from Upwork and I am so confused. Is anybody have an experience like this?  I will be happy for any advice. 

 The job was to create and edit 50 videos for youtube.

I did my job, and client ended our contract. It was one payment for the project and it was founded.
The client did not response to my messages after closing the contract. 

 I did my job, money was founded,  client closed the job without any word, money was released after a week. Now it's almost three weeks past and client decided to cheat with her bank account and upwork wants me to pay for this client.

 

The letter from upwork:

 

**Edited for Community Guidelines**

 

 I have provided the evidence and work proofs to the team and it is also visible on upwork as well. but still, nothing seems to be on my side. What should I do?

Active Member
Moira T Member Since: Apr 27, 2016
2 of 7

Hi Kir,

I am so sorry. I am looking at the part of the message from Upwork that says: 

 

"Please contact your client for more information. If you can’t resolve this matter with your client directly, we can submit a rebuttal to your client’s bank on your behalf if you reply to this email within 48 hours and attach proof of the work or deliverables you completed for the client." 

 

Can you do what Upwork is asking and submit those 50 videos to Upwork as proof of the work you did? 

 

Good luck.

Moira 

 

 

 

 

 

 

 

Active Member
Kir R Member Since: Dec 7, 2019
3 of 7

Hi Moira! I already did it, I sent screnshots and provided links with all the work to UPwork team.

And i tried to contact my client from the moment when we ended our contract, but as i said before - she keeps silence and even when i gave her all the work and asked questions - she just silently close the contract and released money. 

Community Guru
Richard W Member Since: Jun 22, 2017
4 of 7

 

"Please contact your client for more information. If you can’t resolve this matter with your client directly, we can submit a rebuttal to your client’s bank on your behalf if you reply to this email within 48 hours and attach proof of the work or deliverables you completed for the client." 

 

This is the first time I've heard of Upwork involving a freelancer in challenging a chargeback. I hope this is now the norm.

 

 

 

 

 

Active Member
Kir R Member Since: Dec 7, 2019
5 of 7
Yes I really can't understand why upwork charges me for the clients behavior. I did my job and client released money, and after three weeks I got this email. If it's normal now to charge freelancer for client, I really think upwork will start loosing freelancers.
Community Guru
Rene K Member Since: Jul 10, 2014
6 of 7

Kir R wrote:
Yes I really can't understand why upwork charges me for the clients behavior. I did my job and client released money, and after three weeks I got this email. If it's normal now to charge freelancer for client, I really think upwork will start loosing freelancers.

Chargebacks suck, especially considering that in some countries, like the US, one can pull a chargeback really easy.

 

Now, I'm sure you do understand why Upwork charges you. There is no money anymore after a chergeback. It's gone. 

 

Losing freelancers is another topic. Upwork could lose half of them, it wouldn't make a difference so much overcrowded the place is...

 

 

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"Where darkness shines like dazzling light"   —William Ashbless
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
7 of 7

Hi Kir,

 

I checked your account, and I see that you are already corresponding with one of our team members via a support ticket. Feel free to post any questions you may have on the ticket, and the agent will gladly assist you with it. Thank you!


-Joanne
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