Charges failed message showing with payment with paypal

[bjswaro123]

Hi, I am unable buy connects with paypal. I have a verified paypal account. while buying the message charges failed is showing.

[JoanneP]

Hi Biswajeet,

I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?

[bjswaro123]

Yes, I tried with my master card but still it's coming this message,

We can't complete your request now
Please try again later.
To report this problem, click here.

For availability updates, visit our site status page.

Error 500 (A)
Trace ID: 5c4a2a667ceed9c8-SIN

[g_vasilevski]

Hi Biswajeet,

Please try clearing your cache and cookies or logging in with another browser to complete the transaction. Thank you.

[bjswaro123]

Yes, did clearning all logs ang histroy and also with incognito mode but still i am getting the same message.

Thanks,

Biswajeet

[g_vasilevski]

Thank you for the confirmation, Biswajeet.

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. 

[bjswaro123]

Sure, i am following up.

[ananysagar]

Hi Goran,

Even i am facing the same problem. I am not able to add connects to my upwork account. I tried both payment method but still it is showing the same error that

We can't complete your request now

Please try again later.
To report this problem, click here.

For availability updates, visit our site status page.

Please help me to resolve this issue.

Thank You

Anany Sagar

[BojanS]

Hi Anany,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.

[ananysagar]

Hi Bojan,

I tried to clear my cache and cookies and i have logged in with another browser also but still i am facing the same issue.

[g_vasilevski]

Hi Anany,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.