Mar 18, 2020 08:06:25 PM by Tom O
I have had two recent chat support sessions where the image of the person I am chatting with is not properly scaled. The head/face look all squished and disfigured. Is this a problem with the chat system or Upwork not enforcing proper image size rules for these people? When I click to view the image in a new tab it is correct.
Mar 18, 2020 10:04:02 PM by Avery O
Hi Tom,
Were you able to get a screengrab of the image you are referring to for our team's reference?
Mar 19, 2020 12:01:51 AM by Avery O
Hi Tom,
I checked and I'm unable to replicate the issue on your end because I don't have a reference to go by. If you experience the same in the future, please save a screengrab of the issue so that it can be investigated further.
Sorry if this wasn't much help.
Mar 25, 2020 05:49:28 PM by Tom O
I happened to get the same chat support person and I have screen shots. Where should I send them?
Mar 25, 2020 05:59:22 PM Edited Mar 25, 2020 09:09:00 PM by Avery O
This is what I see in the chat:
**edited for Community Guidelines**
This is the actual image:
**edited for Community Guidelines**
Looks like the system is expecting a square image and is causing the distortion.
Mar 25, 2020 09:10:05 PM by Avery O
Thanks, Tom!
I took note of the photos and will send it to the team so that they can investigate it further.