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bigtomjp
Community Member

Chat support rep images

I have had two recent chat support sessions where the image of the person I am chatting with is not properly scaled. The head/face look all squished and disfigured. Is this a problem with the chat system or Upwork not enforcing proper image size rules for these people? When I click to view the image in a new tab it is correct. 

8 REPLIES 8
AveryO
Community Manager
Community Manager

Hi Tom, 


Were you able to get a screengrab of the image you are referring to for our team's reference?


~ Avery
Upwork
bigtomjp
Community Member

No, but I did log the name/ID of the support person.

AveryO
Community Manager
Community Manager

Hi Tom, 

 

Is it for chat support ticket #28082638?


~ Avery
Upwork
bigtomjp
Community Member

Yes.

AveryO
Community Manager
Community Manager

Hi Tom, 

 

I checked and I'm unable to replicate the issue on your end because I don't have a reference to go by. If you experience the same in the future, please save a screengrab of the issue so that it can be investigated further. 

Sorry if this wasn't much help.


~ Avery
Upwork
bigtomjp
Community Member

I happened to get the same chat support person and I have screen shots. Where should I send them?

bigtomjp
Community Member

This is what I see in the chat:

 

**edited for Community Guidelines**

This is the actual image:

 

**edited for Community Guidelines**

Looks like the system is expecting a square image and is causing the distortion.

AveryO
Community Manager
Community Manager

Thanks, Tom!

I took note of the photos and will send it to the team so that they can investigate it further.


~ Avery
Upwork
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