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Chat support rep images

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Ace Contributor
Tom O Member Since: Apr 13, 2016
1 of 9

I have had two recent chat support sessions where the image of the person I am chatting with is not properly scaled. The head/face look all squished and disfigured. Is this a problem with the chat system or Upwork not enforcing proper image size rules for these people? When I click to view the image in a new tab it is correct. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 9

Hi Tom, 


Were you able to get a screengrab of the image you are referring to for our team's reference?


-Avery
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Ace Contributor
Tom O Member Since: Apr 13, 2016
3 of 9

No, but I did log the name/ID of the support person.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 9

Hi Tom, 

 

Is it for chat support ticket #28082638?


-Avery
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Ace Contributor
Tom O Member Since: Apr 13, 2016
5 of 9

Yes.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 9

Hi Tom, 

 

I checked and I'm unable to replicate the issue on your end because I don't have a reference to go by. If you experience the same in the future, please save a screengrab of the issue so that it can be investigated further. 

Sorry if this wasn't much help.


-Avery
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Ace Contributor
Tom O Member Since: Apr 13, 2016
7 of 9

I happened to get the same chat support person and I have screen shots. Where should I send them?

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Ace Contributor
Tom O Member Since: Apr 13, 2016
8 of 9

This is what I see in the chat:

 

**edited for Community Guidelines**

This is the actual image:

 

**edited for Community Guidelines**

Looks like the system is expecting a square image and is causing the distortion.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
9 of 9

Thanks, Tom!

I took note of the photos and will send it to the team so that they can investigate it further.


-Avery
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