Jun 20, 2020 12:47:59 PM by Aleksei S
Hello! I would like to talk with an assitance. I need you check my payment method if is working or not, I'm afraid to transfer my money without this information. I was waiting 3 days to connect my bank account (Bancolombia) and I don't know if it connected succesful. Thank you!
Jun 20, 2020 04:57:28 PM by Joanne P
Hi Aleksei,
I checked your account, and it looks like you have already added a payment method on file. You can check this by logging in to your account and going here. You can also check when your funds will be available for you to withdraw by going to your Reports> Transaction History. Thank you.
Jun 21, 2020 04:59:54 AM by Aleksei S
Did you try to send a some amount for confirm my bank account? To do not make fools later...
Jun 21, 2020 05:43:05 AM by Aleksandar D
Hi Aleksei,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 25, 2020 05:34:19 PM by Aleksei S
Hello again. Today I added a new payment method using my PayPal business account. But upwork saying to me: "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Jun 25, 2020 10:25:04 PM by Joanne P
Hi Aleksei,
I checked your account, and it looks like our team is already assisting you directly via a support ticket regarding this issue. Please feel free to post any questions you have on the ticket. Our team will be happy to assist you further. Thank you.
Jun 26, 2020 05:05:56 PM by Aleksei S
Jun 26, 2020 06:31:05 PM by Joanne P
Hi Aleksei,
I have followed up with the team that's handling your case, and they will update you directly via a support ticket. We thank you for your continued patience. Thank you.
Jun 29, 2020 12:42:21 PM by Aleksei S
Thank you. Today Upwork said me that my payment method was failed. I need somebody of your team to help me disconnect Payoneer (my personal account), and connect it back to my company account (I am the owner of account and company). Thanks
Jun 29, 2020 01:16:44 PM by Bojan S
Hi Aleksei,
I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Jun 29, 2020 01:25:53 PM by Aleksei S
Thank you. I will wait. I just need to conect it to have my money.
Jun 30, 2020 10:10:42 AM by Aleksei S
Hello. Could we make this process faster please? I need my money ASAP. I just need to disconnect Payooner and connectr another my business account Payoneer, I will provide all docimuntation. Thanks
Jun 30, 2020 10:28:21 AM by Bojan S
I apologize for the delay in receiving an update, Aleksei.
I've followed up with the team handling your case and you can expect to receive an update on your ticket as soon as possible.
Thank you for your patience.
Jul 1, 2020 12:07:27 AM by Aleksei S
Jul 1, 2020 12:19:16 AM by Goran V
Hi Aleksei,
I checked your account and I can see that our team has followed up with you on your ticket with number 29019678. Feel free to follow up directly there with any additional questions you may have. Thank you.
Jul 1, 2020 12:17:22 PM by Aleksei S
Please, somebody is gonna help me??? I'm asking for help 2 days. I really need money, and fix this thing. Please
Jun 30, 2020 10:55:41 AM Edited Jun 30, 2020 11:48:20 AM by Bojan S
Jun 30, 2020 11:58:52 AM by Aleksei S
Thanks for editing. I really needs to solve this ASAP. Thank you for your time!
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