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Check please my payment details

banditoai
Active Member
Aleksei S Member Since: Jun 16, 2020
1 of 18

Hello! I would like to talk with an assitance. I need you check my payment method if is working or not, I'm afraid to transfer my money without this information. I was waiting 3 days to connect my bank account (Bancolombia) and I don't know if it connected succesful. Thank you! 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 18

Hi Aleksei,

 

I checked your account, and it looks like you have already added a payment method on file. You can check this by logging in to your account and going here. You can also check when your funds will be available for you to withdraw by going to your Reports> Transaction History. Thank you.

~ Joanne
Upwork
banditoai
Active Member
Aleksei S Member Since: Jun 16, 2020
3 of 18

Did you try to send a some amount for confirm my bank account? To do not make fools later...

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
4 of 18

Hi Aleksei,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
banditoai
Active Member
Aleksei S Member Since: Jun 16, 2020
5 of 18

Hello again. Today I added a new payment method using my PayPal business account. But upwork saying to me: "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Please visit our FAQ page for additional information."
 
I checked FAQ, so I'm ready to send you my company documents to connect my PayPall as the owner of my company, to solve this issue. Thank you! 
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 18

Hi Aleksei,

 

I checked your account, and it looks like our team is already assisting you directly via a support ticket regarding this issue. Please feel free to post any questions you have on the ticket. Our team will be happy to assist you further. Thank you. 

~ Joanne
Upwork
banditoai
Active Member
Aleksei S Member Since: Jun 16, 2020
7 of 18
Hello again. I have a problem with transfer. My money looks like LOST somewhere. I need help. Today I was at the bank and they said they don’t see any transactions (incoming by passport number) and also by number of account. Also they are asking me for a “CODE” of transfer to see and check transaction. Where I can find it? And what to do?
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
8 of 18

Hi Aleksei,

 

I have followed up with the team that's handling your case, and they will update you directly via a support ticket. We thank you for your continued patience. Thank you. 

~ Joanne
Upwork
banditoai
Active Member
Aleksei S Member Since: Jun 16, 2020
9 of 18

Thank you. Today Upwork said me that my payment method was failed. I need somebody of your team to help me disconnect Payoneer (my personal account), and connect it back to my company account (I am the owner of account and company). Thanks 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 18

Hi Aleksei,

 

I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

~ Bojan
Upwork
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