Checking Connection Error on Desktop App

[iamafelle13]

1/2 Hi, I am having problem with my Desktop App. (Please see attached screenshot)
The said error started with the Captcha page appeared on the app.

I tried troubleshooting the error with these steps:
- restarted my laptop several times

- reinstalled the app already

- tried clearing cache of the app

- updating the app

- connecting to other network

- restarting the app several times

But it didn't work and unfortunately it resulted to checking connection error as seen on the screenshot.

I have things to comply to my client so that I am hoping that the error should be fixed ASAP!

Thanks!

[iamafelle13]

2/2 Clicking the "Restart App" on the redirects me to this attached screenshot.

[AleksandarD]

Hi Ma. Grafelle,

I'm sorry to hear about your troubles. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[iamafelle13]

Hi Aleksander,

The error I've reported last week happened again on my tracker. It has been exactly 7 days since I reported the issue. I hope you can help me again. Thanks!

[g_vasilevski]

Hi Ma. Grafelle,

I checked your account and I can see that you're communicating with our team on your ticket. Rest assured, our team will follow up on your ticket as soon as possible and will assist you further. Thank you.