Hi Upwork Community!
I am Freelancer and almost working on upwork from last few month. I worked with Client and first month he give me targets which i easily achived then next month he increse double the target which was not able to achive. However we start work with the next month.
I asked him in the start if i did't achived the target so you will close the contract will i get paid. He said yes this is on the record. But after target was about to achive. and client close contract before 9 days, He did't give me Complete month because he don't want to pay.
The next he asked me for extra work which was desging thumbnails for his videos. He said he will pay me extra for that. But he is not paying me extra amount not even job amount.
Then he sumbit Dispute, So Upwork team contact me i provide all the proofs and now upwork team is also forcing me to refund, even client promised to me he will pay for that. Upwork team said:
We understand you and your client spoke about still getting paid even if you did not meet the target. We recommend refunding escrow to your client.
If you feel the funds should be released to you, then we recommend that you take the matter to binding arbitration. Arbitration will be handled via the American Arbitration Association (AAA) which is an independent organization that specializes in alternative dispute resolution.
The cost to file the case is $875. This cost is split equally three-ways between the client, freelancer and Upwork. Each party is responsible for paying $291 if the case goes to arbitration.
I Think upwork support team is for clients because clients are everything for upwork, we freelncer are nothing for them.
Please help me what to do, should i refund the client or not ??
