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Client Keeps Changing Expectation and Spams Daily For Results

geryang1
Active Member
Ger Y Member Since: Dec 17, 2019
1 of 4

Hi,

 

I'm new to UpWork and I feel like the client chose me because I would be naive to do free work for him.  The initial job milestone was simple and got that out right away.  But the second milestone was vague and it kept changing and I would get daily spams on chat asking on status on complex new custom coding that he wanted.  He already funded over 125% of the second milestone.  So if he is so unhappy why does he keep funding the project?  My only guess is to use as a bait to do free work that is completely out of scope.  The requests he is asking for are very complex for any software engineer if I went into details of the requests.  His expectations are that this should be done immediately.  If I don't provide him an update within 24 hours, he threatens to report me.  I'm not scared of his threats, but this kind of behavior makes me not even want to complete the work.  I contacted UpWork support and they said they cannot do anything about it.  Only that I need to work it out with him.  He also hinted that I send private contact information to him.  How do I resolve this issue without thinking that all clients are there looking to exploit workers?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 4

Freelancing is all about managing contracts, client expectations and clients in general.

 

When a client asks you to do something, you take control and tell the client you'll be more than happy to do X, it will take you Y days and the cost is $ whatever Dollars.

 

Politely decline any free work, not by arguing or becoming combative, but telling the client "Sure, we can do that. It'll take me around a week and I'll be charging $ 300 (or whatever) for it. I'll check in with you halfway. If you want to release the current milestone, and set up the new one I'll get onto it tomorrow morning."

 

Nobody can exploit you without your consent.

geryang1
Active Member
Ger Y Member Since: Dec 17, 2019
3 of 4
I guess in my corporate life, I read/write contracts all the time. But in this formal environment, I have time to digest and the client is more formal. My experience with this client is a little too informal, and I guess that kind of through me off. I'm just glad that I've had experience with clients trying to sneak in stuff at the corporate level and I should be expecting this to be more of the same but in a less casual manner. Any advice on re-engaging a client that you've lost that professional element with?
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 4

Talk to your client. Be professional, calm, friendly, but firm. Set boundaries.

If the client becomes abusive, fire him.

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