Feb 2, 2021 12:44:07 PM by Kire T
Hi everyone, I recently completed a job for a client and sent her all of the deliverables the day she asked for them so she could print her designs. I am checking my reviews today and I see a 1.36 review from her and I am dumbfounded. She said I charged her for work I "did not" do which is false as we went over all of the hours together before I closed the contract. This client was unresponsive througout the latter half of the project, but whenever she asked for something, often sooner than she had to ask me, I sent her everything, but she took the time to write a false, lengthy report. Is there anything I can do to get this removed. I have completed several projects recently, but not sure I completed enough of them to get her comment removed.
If you checked my usual ratings, you will see that I typically get 4 stars + on projects with the exception 3 reviews, one including this one and another from a client who had a similar communication style as far as not responding for weeks at a time to changes. I am a frequent communicator because I want to avoid situations like this, and also because it makes it very easy for me to tell if it was me who was off or not.
Solved! Go to Solution.
Feb 3, 2021 11:19:38 PM Edited Feb 3, 2021 11:43:07 PM by Petra R
Kire T wrote:I requested to have one removed Nov 24 and they didn't remove it until Nov 30. On that timeline, when is the earliest I can request removal?
That rather depends on whether this latest outcome will drop you below 90%. You're on 90% now, so any drop at all will take you below the 90% mark, which will mean you lose your top rated status and the perk.
I just saw that the poor feedback was in January, so is already calculated into your JSS. You should be able to exclude the contract 3 months after you last requested to use your perk.
Feb 2, 2021 01:06:52 PM Edited Feb 2, 2021 01:07:05 PM by Ramesh Kumar K
As a top rated freelancer, if you are yet to utilize this in the last 3 months, you may contact Upwork to remove that feedback.
More details :
https://support.upwork.com/hc/en-us/articles/219801228-Feedback-Removal
Feb 3, 2021 10:43:30 PM by Kire T
I requested to have one removed Nov 24 and they didn't remove it until Nov 30. On that timeline, when is the earliest I can request removal?
Feb 3, 2021 11:19:38 PM Edited Feb 3, 2021 11:43:07 PM by Petra R
Kire T wrote:I requested to have one removed Nov 24 and they didn't remove it until Nov 30. On that timeline, when is the earliest I can request removal?
That rather depends on whether this latest outcome will drop you below 90%. You're on 90% now, so any drop at all will take you below the 90% mark, which will mean you lose your top rated status and the perk.
I just saw that the poor feedback was in January, so is already calculated into your JSS. You should be able to exclude the contract 3 months after you last requested to use your perk.