Client Payment for Hourly contract did not go through

[utibeokodi_101]

Hello Upwork Community,

A client's payment for an hourly contract did not go through and I forgot to use memo while tracking time.I was sent a message by upwork saying the my client's payment was unsucessful and I am not eligible for hourly protection because of insufficient memos (which is understandable), They also said they have reversed the time to the client and I should ask the client to pay via a bonus. I told the client this and he said when he adds money to the card, Upwork will debit him and automatically pay me. I wanted to know if that is true.

Regards,

Utibe Okodi 

[petra_r · Accepted solution]

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Utibe Benson O wrote:

 I wanted to know if that is true.

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It's not true. The client has to resolve the issue and then pay you a bonus proactively. The client may be more motivate if they understand that they can not use the work until it is paid for,

[utibeokodi_101]

Thanks for the response