Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Client Requesting for Revisions

Active Member
Sheryl Rose R Member Since: Oct 10, 2019
1 of 11

Hi all,

 

I am new to Upwork and submitted my first work a couple of days ago.

 

Prior to starting the job, I explained to the client the limitations of the work he wanted me to do. He needed help to download satellite imagery on a monthly basis and required "clear" images, but images may or may not be clear since the interval he wanted was really short. This is the limitation of the sensor collecting the images, which I tried my very best to explain to him before starting the contract. He later said that since there would be many images, it would be fine for his purpose. Then, we agreed to start a contract, fixed price. I shared with him all the outputs a day before the agreed deadline and I was even sharing them part by part in duration of the contract.

 

Now that I submitted the work, it sounds like he is coming back to his original argument that he needed "clear" images. I tried my best to send him the outputs as soon as I generated them. He only responded to me once during the duration of the contract and told me he was out of town. He responded a day later after the contract ended and said I needed to revise everything I sent him. No payment has been made at this point. 

 

I feel that this is quite unfair - I explained everything in the beginning and delivered earlier. 

 

How do I deal with this situation? I am new here and I am trying to build a reputation. I am open to not getting paid and giving it up if the client will still insist about the "clear" images and if he will just give me a bad rating.

 

Your advice would be very much appreciated. 

Active Member
Daniel D Member Since: Feb 3, 2018
2 of 11

I can't comment on the quality of the work or whether having clear images is a reasonable expectation (clear as in no clouds?) but it does sound as if you have tried to set expectations with the client and provided an adequate amount of feedback during the process. Unfortunately, clients can be quite capricious and often don't care about a project until it is time to make a payment. You should definately seek to find a way forward with the client if it is reasonable and possible.

I wouldn't sweat the rating too much, sure it sucks but if you are professional and skilled then in the long run it won't make a difference. If you were to recieve bad feedback and willing to give a full refund then the project wouldn't appear on your profile and count towards your rating.

Try to sort it out with the client and if not, sayonara. 

Community Guru
John K Member Since: Feb 17, 2015
3 of 11

Sheryl, bad luck to encounter an unreasonable client on your first job, but if there was a milestone funded, then you can dispute the refund request, and then there's a chance you'll get some payment, albeit the client will likely leave you negative feedback. If you let it go, then this will eventually count against your job success as an unsuccessful outcome, so you're between Scylla and Charybdis.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 11

Sheryl Rose R wrote:

He responded a day later after the contract ended and said I needed to revise everything I sent him. No payment has been made at this point. 


How can the contract have been ended without you being paid?

 

Was it a fixed rate contract? Hourly?

If fixed rate, was it funded with the money in Escrow? Did you submit the work properly through the "Submit Work for Payment" button?

 

If hourly, did you track your time?

 

Active Member
Sheryl Rose R Member Since: Oct 10, 2019
5 of 11

So sorry for using the wrong term. The contract is not yet closed, but the deadline has passed (this is what I meant for the"contract has ended"). That's why the payment is not yet made. 

 

It's a fixed term contract and I properly submitted the work using the "Submit Work" button. 

 

I am agreeable if he needed revisions, but I just don't think it is fair to go back to the beginning and be asked to revise everything. 

Community Guru
Petra R Member Since: Aug 3, 2011
6 of 11

Sheryl Rose R wrote:

So sorry for using the wrong term. The contract is not yet closed, but the deadline has passed (this is what I meant for the"contract has ended"). That's why the payment is not yet made. 

 

It's a fixed term contract and I properly submitted the work using the "Submit Work" button. 

 

I am agreeable if he needed revisions, but I just don't think it is fair to go back to the beginning and be asked to revise everything. 


Has the client used the official "request changes" function?

Did you originally send the client a sample of the output to make sure his expectations were properly alligned with reality?

Is it "possible" to achieve what the client was hoping for?

 

Active Member
Sheryl Rose R Member Since: Oct 10, 2019
7 of 11

Hi,

 

He did not use that function yet. 

 

Yes, I sent him some images before he hired me. I even explained to him that the monthly images he wanted may not be useful for his purpose and proposed a longer interval so I can use a more sophisticated algorithm to produce the images. But he said that he needed more data, so he needs monthly. In addition, I also downloaded radar images for the available years, which are cloud free.

 

The possibility of achieving his expectations depends on the satellite mission collecting the data and the interval you will be working with, in this case, you are likely to have 1-2 images to work with since it is monthly. There will be months that images will have too much clouds  (e.g. rainy season) and if weather is good (e.g. summer), you can get clearer images with more data. I explained this to him repeatedly in the beginning before we started with the contract and he said let's proceed. So I assumed he understood the limitations. But he is now saying it is not what he needed. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
8 of 11

Hi Sheryl, 

I checked your account and would like to clarify that you only have one contract with the client, and the contract is still ongoing and hasn't ended yet. I can see that the first milestone has already been funded, and you submitted work just one day ago. We always recommend for freelancers to use the milestone-submission system when submitting work to the client for a fixed-price contract. Your client will have 14-days to review your submitted work. During this timeframe, your client may request for some changes to your work, or release the payment ahead of the 14-days. If your client doesn't come back, and the 14-days has ended, the money in escrow will automatically be paid to your account. You may read more about it here

 

If your client refuses to release the milestone to you, or pay you for the work you have submitted, you have the option to dispute the money in escrow. If you opt to open a dispute, a Mediation Specialist will reach out to you and your client to assist you further. You may read more about filing disputes here.

Hopefully you are able to sort this with your client.


-Avery
Untitled
Active Member
Sheryl Rose R Member Since: Oct 10, 2019
9 of 11

Hi Avery,

 

Thanks for your kind clarification. I clarified in one of my replies that the contract has not ended but the deadline passed already for the deliverables. 

 

Can I ask how long does the dispute take? If I also consider that the revisions being requested are out of scope or already been addressed, is there a way for me to refuse doing further revision? Or is there a way for me to close/end the contract? 

 

Thank you. 

Community Guru
Petra R Member Since: Aug 3, 2011
10 of 11

Sheryl Rose R wrote:

Hi Avery,

 

Thanks for your kind clarification. I clarified in one of my replies that the contract has not ended but the deadline passed already for the deliverables. 

 

Can I ask how long does the dispute take? If I also consider that the revisions being requested are out of scope or already been addressed, is there a way for me to refuse doing further revision? Or is there a way for me to close/end the contract? 

 

Thank you. 


There is no dispute yet. If you can avoid a dispute, do so.

Explain your position to the client clearly, professionally, and firmly.

Give the client options (Such as $ XXX for the additional work etc)

 

 

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS