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Client Response Time - How long is too long?

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Active Member
Cassandra F Member Since: Jun 19, 2016
11 of 15

Is this to say that every revision, no matter how small, should be set as a milestone?

 

 

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Community Guru
Tiffany S Member Since: Jan 15, 2016
12 of 15

@Cassandra F wrote:

Is this to say that every revision, no matter how small, should be set as a milestone?

 

 


When you submit work/request payment, one of the options available to the client is to request revisions. 

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Community Guru
Melissa T Member Since: Dec 5, 2014
13 of 15

@Preston H wrote:

Cassandra:

When a contract is set up properly, it is not necessary for a client to EVER respond to you.

 

You made a tactical mistake in how you set up your contract.

 

When you agree to a fixed-price contract with a client, then you should not agree to the contract until you have all the information necessary and all of the input files necessary to completely finish the work without ever getting any feedback from the client. Then you submit the work using the official Submit Milestone button, and then you get paid.

 

That is all.

 

If you are working on a project that will require some approval of input from the client after an initial submission, then that first part needs to be set up as a separate contract or milestone.


This doesn't apply as easily to jobs in the creative fields. Client revisions after their initial review are the norm.  

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Community Guru
Preston H Member Since: Nov 24, 2014
14 of 15

You CAN use this principle in creative fields.

 

Very simply:

 

Client hires you to write an article.

 

You write the article. You submit it using the official submission button.

 

If the client looks it over and asks for some revision, and if you agreed in your original contract agreement that you would provide a revision, then go ahead and do the revision.

 

BUT:

If the client NEVER replies to you... that's fine. It means you GET PAID automatically.

 

That is better than submitting your article and never getting paid because the client left their position in the company and no longer checks their Upwork account. Or because the client decided to take a two-month vacation to the Bahamas and didn't bring a laptop.

 

Creative people can submit their work, wait two weeks, and get paid.

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Community Guru
Melissa T Member Since: Dec 5, 2014
15 of 15

Right, which is exactly what I advised Cassandra to do in my earlier post. :-) What we cannot expect, is to never have client revisions after delivery. 

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