@Cassandra F wrote:
Is this to say that every revision, no matter how small, should be set as a milestone?
When you submit work/request payment, one of the options available to the client is to request revisions.
@Preston H wrote:
When a contract is set up properly, it is not necessary for a client to EVER respond to you.
You made a tactical mistake in how you set up your contract.
When you agree to a fixed-price contract with a client, then you should not agree to the contract until you have all the information necessary and all of the input files necessary to completely finish the work without ever getting any feedback from the client. Then you submit the work using the official Submit Milestone button, and then you get paid.
That is all.
If you are working on a project that will require some approval of input from the client after an initial submission, then that first part needs to be set up as a separate contract or milestone.
This doesn't apply as easily to jobs in the creative fields. Client revisions after their initial review are the norm.
You CAN use this principle in creative fields.
Client hires you to write an article.
You write the article. You submit it using the official submission button.
If the client looks it over and asks for some revision, and if you agreed in your original contract agreement that you would provide a revision, then go ahead and do the revision.
If the client NEVER replies to you... that's fine. It means you GET PAID automatically.
That is better than submitting your article and never getting paid because the client left their position in the company and no longer checks their Upwork account. Or because the client decided to take a two-month vacation to the Bahamas and didn't bring a laptop.
Creative people can submit their work, wait two weeks, and get paid.