No. If the client leaves a negative review, you can politely respond with your own account of events. Your statement will appear on your profile page. If the client leaves no public feedback, then you have nothing to respond to. Your private feedback and JSS may be adversely affected. It is likely that little can be done about that. There is no protection against bad business deals for individuals working as freelancers.
Unfortunately there is nothing you can do about the client's review anymore. It doesn't matter what you do for him now, he will give you a bad review anyway. Some clients come with sky high expectations and whatever you do will always make him feel like you underdelivered.
Just get the money and move on. Don't forget to give the rating/review he deserved either.
The good thing is that we don't always keep getting such clients. And your review will scare freelancers away from him.
Saim - I think no matter what you do at this point, the client is going to leave bad feedback. How you respond to it can either hurt you more then the actual bad feedback, or it can be professional and help you.
When the dispute process is started, it's best that an agreement be negociated between a client and freelancer. If that fails, then it progresses to having a moderator. The monderator will suggest an outcome which Both of you can agree on. If that fails then the last step is arbritration. That would cost $291 for a freelancer, $291 for a client and
$291 for Upwork. If it's determined that you should get paid, you will receive what's in escrow. You do NOT get the $291 back. Same for the client.
But, if the client doesn't pay, you WILL get that $291 back in addition to what's in escrow
It would be your decision whether or not you want to esclate this to arbritrion. To "bluff" the client by taking it that far and hope that the client backs out, .... or not.
It is important to understand that not every client/freelancer collaboration is a successful one.
Not for me, not for the original poster, not for anybody who uses Upwork extensively.
Sooner or later, we run into a situation that doesn't work out. Upwork understands this. Clients understand this. If a freelancer has a few less-than stellar reviews or unsuccessful experiences, it's okay.
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