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Client Wants Refund As They Used Wrong Payment Method

Active Member
Jocelyn B Member Since: May 3, 2016
1 of 5

Hello,

 

I have a Client who has set up a Contract and then funded the first Milestone. However they have now found they used the wrong Payment Method.

 

They would like to Cancel the Contract and ask me to refund the money in Escrow. Is this likely to negativly impact me through my JSS...?

Ace Contributor
Matthew M Member Since: May 22, 2013
2 of 5

"Wrong payment method"? Sorry, but this sounds like they are trying to rip you off. Tell them to pay you first with the "correct" payment method and then you will refund the old one.

Active Member
Jocelyn B Member Since: May 3, 2016
3 of 5

I have discussed it with the Client and they decided to leave the Payment as is. Next time they will check which card they are using first...

Community Guru
Jonathan H Member Since: Jun 19, 2019
4 of 5

sounds odd to me!

 

Would upwork refund him if he paid with a new method first? if so, maybe he should contact them (its them that process payments after all) 

If not (which i suspect is the case) then i would be questioning if i should either.

Community Guru
Mark F Member Since: Jul 10, 2018
5 of 5

I could see this.  I have used my debit card to pay for a business expenses only to realize my mistake later.  It creates a bit of an accounting issue I would generally perfer not to deal with.

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