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Client Wants Refund.

lakitel
Ace Contributor
Albert B Member Since: Apr 11, 2016
11 of 15

I'm not sure of the specific rules and procedures Upwork would follow in this case, but I think that if a client hasn't disputed a payment after 30days, then any of that work is non-refundable. You'd have to wait for somebody from the Upwork team to actually answer this.

 

Regardless, it sounds to me like the client is just trying to get free work. If they wanted something different, they should have communicated that in the two previous points in the transaction where they had the clear financial power to do so. One rule that every single freelancer should follow is *never do work for free*, regardless of the situation.

 

As a fellow writer, I would say that you've covered your bases incredibly well. You agreed on the number of edits, you carried them out, you got approval, you submited your work, got the funds released to you, and most importantly, you've had no complaints for 30 days. You shouldn't be taking as a defensive position as you are.

 

It's one thing to be a good freelancer and help a client, it's another to fall all over yourself to please them. There's a limit and if you've had lots of great feedback before, then just one bad review shouldn't effect your JSS.

 

Honestly, at this point I would refund the third milestone, tell them they can keep the work as is, and then terminate the contract, because it looks like regardless of what you do, they will keep asking for more.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
12 of 15

@Albert B wrote:

.... and most importantly, you've had no complaints for 30 days. You shouldn't be taking as a defensive position as you are.

 


 She already confirmed that both paid milestones were inside the 30 day window.   The client CAN dispute

lakitel
Ace Contributor
Albert B Member Since: Apr 11, 2016
13 of 15

 


@Petra R wrote:

@Albert B wrote:

.... and most importantly, you've had no complaints for 30 days. You shouldn't be taking as a defensive position as you are.

 


 She already confirmed that both paid milestones were inside the 30 day window.   The client CAN dispute


 My bad, I read it as if she hadn't been paid in the last 30 days.

 

 Either way, the point still stands. She was paid twice without any issues, at the very least the *first* milestone shouldn't be disputed.

colettelewis
Community Guru
Nichola L Member Since: Mar 13, 2015
14 of 15

@Albert B wrote:

 


@Petra R wrote:

@Albert B wrote:

.... and most importantly, you've had no complaints for 30 days. You shouldn't be taking as a defensive position as you are.

 


 She already confirmed that both paid milestones were inside the 30 day window.   The client CAN dispute


 My bad, I read it as if she hadn't been paid in the last 30 days.

 

 Either way, the point still stands. She was paid twice without any issues, at the very least the *first* milestone shouldn't be disputed.


_______________________

You are right, but what should or shouldn't be is immaterial. As it stands, the client can dispute. Stop muddying the waters. The OP needs to find a solution within the parameters set by Upwork. 

lakitel
Ace Contributor
Albert B Member Since: Apr 11, 2016
15 of 15

@Nichola L wrote:

 

You are right, but what should or shouldn't be is immaterial. As it stands, the client can dispute. Stop muddying the waters. The OP needs to find a solution within the parameters set by Upwork. 


 I am not mudying the waters at all. If anything I'm basically saying the same thing you said in your very first post about staying firm. Obviously OP is agitated and offering her words of encouragement and support is just as important as helping her finding a solution. Afterall, this is the freelancer's sub-forums, support and encouregment is definately one of the things it should be used for.

 

In regards to that final point, the only one who can definately respond to her issue is somebody from the Upwork team, and nobody else. Offering some emotional support and giving advice on how to act without Upwork's official word is really the best that can be done at the moment.

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