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ashley_vandall
Community Member

Client Wants a Refund on Paid Milestone, Not the Newest One I Have Not Completed

I completed some articles for a client a few weeks ago, about mid-October, which they approved. I didn't hear from them again until around Halloween, asking if I would do more articles. I asked for details and got nothing. 

 

I finally asked for some details again and they sent me some keywords and made a new milestone. These new articles do not match my skillset, so I said that and politely asked if they would remove the milestone. 

 

They sent a request to have the first milestone refunded, but I did that work, and they even said it was perfect. Was it a simple mistake on their part? Should I ask them? I'm not sure what to do. 

ACCEPTED SOLUTION
ashley_vandall
Community Member

I spoke to them, and it seems like it was an honest mistake. Thanks! 

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2 REPLIES 2
ashley_vandall
Community Member

I spoke to them, and it seems like it was an honest mistake. Thanks! 

If the client open the dispute you have to refund first milestone upwork allow  clients to get back their amount in 6 month

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