Client account has been suspended

[0df04154]

Hello,

I have an hourly project, i worked for two hours then my client account becomes suspended. I contact my client and  i told him to fix the problem so I can proceed the work, then he told me that there is an issue with his credit card and he will fix it and I can proceed the work while the problem is solved.

my question is: working while client is suspended does it violates Upwork policies? and does my hourly work  protected? 

[feed_my_eyes · Accepted solution]

No, you're not protected at all. Tell your client that you'll continue working after he fixes the issue. (Edited to add - your portfolio is really nice! You should be charging a lot more for your work.)

[0df04154]

Thank you so much Christine! I appreciate your review for my portfolio ❤️

[feed_my_eyes]

I would change to $25/hour and see how it goes, then add another $5 every couple of months. You could be competing for the quality clients, not the cheap clients.

[84798706]

No, your hourly work is not protected. You should wait for him to fix the account.

[pgiambalvo]

Stop all work and don't send anything until the problem with their card is fixed.